Terms and Conditions

Top Class Carpentry is dedicated to providing the consumer with the best possible service and top quality products, we have set in place some procedures to ensure that the consumer is protected from certain issues such as damaged goods and unwanted items, it is therefore vital that you understand these rights and how you can use these rights to protect yourself and your purchase. We want you to enjoy your shopping experience with us and the following information explains the procedure, time limitations and our terms and conditions, please read them carefully and take note of the time limitations for reporting of damaged goods and return of unwanted items.

Your use of and purchase of products from this site are governed by the terms and conditions set out below, and as set out on our Delivery Info page.

1. Prices and Payment
   Prices for goods displayed for sale on this website are as set out on the website. Prices are "Top Class Carpentry" prices and are subject to additional vat. Delivery will be charged in addition on some products, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid at time of purchase and effective only in the United Kingdom and Eire.
   
   Top Class Carpentry cannot confirm a delivery date until you have paid for your order in full (including applicable delivery charges). Upon payment we will confirm acceptance of your order by e-mail. This will be sent to the e-mail address you provided on your user account application, if you have not received this email, please contact us so we can ensure you receive conformation of your order, and a durable copy of our terms and conditions of sale. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

2. Credit and Debit Card Payments
   All card payments (we accept Visa, MasterCard, American Express, Discover, Switch, Solo, Delta and PayPal) are processed by PayPal. You do not have to pay PayPal any additional fees for using this service.

3. Your right to cancel your order
   Before placing your order, you must be sure that you require the goods and that the goods are suitable for the required purpose, goods that are made to order or, upon your request have special finishes applied, cannot be cancelled, in which case you will be advised on such orders by email to confirm the order is correct and that it meets you requirements prior to us processing the order.
   
   If you are not completely satisfied with your purchase you must inform us in writing, such as a letter hand delivered or sent through the post, or by fax or by sending an email or replying to your order confirmation email, within seven working days of receipt of the goods quoting your order number. It is advisable to keep evidence of your request to cancel the order in the form of postage receipt, or confirmation of fax transmission. You have a statutory duty to take reasonable care of the goods. They must not be used, fitted or installed, and any labeling on the products must not be removed. Packaging should be carefully removed and kept in case you need to return the item.
   
   You may cancel an order for services in the same way, within seven working days of the date the deposit was paid, unless upon your request the services begin sooner, in which case the right to cancel the services will end upon the commencement of such services.
   
   After contacting us we will inform you of the address to return the goods, or make provisions to have the goods collected on your behalf, the goods must be in their original condition including all documentation, and must be properly packed preferably in the original packaging. Goods should be returned to us within 14 days of receipt of delivery. Custom made items can not be returned or payment refunded unless we have made an error or the item is faulty. We will issue a refund for the full price paid for the goods including delivery costs, however you will be liable for the cost of returning the goods. If goods are sent back to us at our expense, we reserve the right to charge you the direct costs involved in returning the goods.
   
   All goods must be checked upon arrival and before signing for them, if the goods arrive damaged or incorrectly delivered please contact us immediately and in any case within 24 hours, so that we can arrange for the goods to be collected and exchanged. If you need to return faulty goods or goods are delivered as a result of an error by us, we will arrange for the goods to be collected or returned, in this case please contact us immediately and we will advise you when the goods will be collected or returned. Please see Delivery Info page for additional delivery information limitations and requirements
   
   Some items have extended manufacturers guarantees of five years or more, If your goods develop a fault please contact us immediately so we can arrange where possible to have the item repaired or replaced, or put you in contact with the manufacturer.

4. Complaints
   
   We aim to resolve all complaints as fast as possible, please make your complaint directly to us either by phone or via email, we will aim to resolve any issues on-the-spot, should we not be able to resolve any issues there and then you will then be given a reference number for your complaint. Should you not be happy with the response to your complaint please ask that your complaint is sent to Head of Customer Services who will reply within 20 days or write to let you know why this cant be done, and agree a new deadline with you. If you are not satisfied with the response from Head of Customer Services, or in situations where we feel it may be helpful we may take your complaint to our independently appointed Ombudsmen services provided by Exor Management Services or The Guild of Master Craftsmen.

5. General
   
   We may at any time make changes to this site and the details displayed on it (including prices).
   
   We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Top Class Carpentry.
   
   If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
   
   We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves, images are for illustrative purposes only.. All sizes, weights, and other descriptions quoted are approximate.
   
   Before working with electricity, gas or water you should always consult an appropriate professional electrician or CORGI registered plumber. Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains. In connection with building work Top Class Carpentry cannot advise on planning permission or building regulation issues.
   
   To the extent permitted by law, Top Class Carpentry accepts no liability for any loss, damage or injury arising as a consequence of this website or of any advice provided.
   
   These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
   
   In these terms and conditions:-
   
   "Top Class Carpentry" means, Top Class Carpentry and any other connected organisation that supplies the goods ordered by you and any successor to its business;
   
   "We and Us" means Top Class Carpentry either alone or together with you, as the context requires;
   
   "Our" means Top Class Carpentry;
   
   "Working days" means every day of the year except weekends, statutory, and public holidays;
   
   "You" means the person ordering goods subject to these terms and conditions;
   
   "Goods" means the products or items purchased through this website;
   
   "Services" means the performance of duties or provisions for work of professional activity of a tradesman involved with the installation, fitting or carrying out of manual labour;

Our Details

Our Address:
Top Class Carpentry
53 Shakespeare Road
Worthing
West Sussex
BN11 4AT

To contact us by telephone please ring:
0845 812 0845 . Lines are open Mondays to Saturday between 8am – 6pm.
(Call charges from BT land lines are charged at no more than 4 pence per minute, other network providers may charge more, please contact your network provider for current costs to 0845 phone numbers. Top Class Carpentry pays to maintain this number and receives no income from phone calls).

To contact us by fax please use:
0845 812 0844
(Call charges from BT land lines are charged at no more than 4 pence per minute, other network providers may charge more, please contact your network provider for current costs to 0845 phone numbers. Top Class Carpentry pays to maintain this number and receives no income from phone calls).

To contact us by email please use:
sales@topclasscarpentry.com

To contact us on-line please fill out our contact form at:
http://www.topclasscarpentry.com/contact/

Telephone numbers we may use to contact you are:
0845 812 0845
0845 812 0844
01903 600 256
01903 209 789
01903 210 118
01903 215 909
01903 203 742
07788 11 7777
07788 11 9011

Proprietor:
Karl Richford.

View terms and conditions in printer friendly window